2721 161st Street,  Hammond, IN  46323-1099   

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CONTACT IHB
OPERATING DEPARTMENT
Jim Roots General Manager
Phone: (219) 989-4703  Fax: (219) 989-4707 
   
Dan Kelley Superintendent - Transportation and Mechanical Operations
SALES, MARKETING & INDUSTRIAL DEVELOPMENT AND CUSTOMER SERVICE 
J. G. (Jim)  Sheppard Senior Director Commerical Operations
Phone (219) 989-6737  Fax (219) 989-4771     
   
L.A. (Leo) Pauwels Director of Industrial Development & Pricing
Phone: (219) 989-4716  Fax: (219) 989-4934 
Paula Wratten Manager Pricing Services
Phone: (219) 989-4747  Fax: (219) 989-4934 
Dawn Crane Supervisor Commercial Services
Phone: (219) 989-4719  Fax: (219) 989-4934 
 
CUSTOMER SERVICE & RELATED CONTACTS
Peggy Bricker Manager Customer Service
Phone: (708) 201-3469  Fax: (708) 201-3484
R.A. (Rick) BURK Manager Fleet Utilization and Distribution
Phone: (708) 201-3462  Fax: (708) 201-3447
Customer Service/Car Tracing Phone: (708) 201-3460  Fax: (708) 201-3484
Equipment Orders Phone: (708) 201-3462  Fax: (708) 201-3476
Dimensional Shipments Phone: (708) 201-3466  Fax: (708) 201-3484
Bill of Lading Transmission                                     Fax: (708) 201-3476
Rate Information Phone: (219) 989-4750  Fax: (219) 989-4926
Car Accounting Phone: (219) 989-4729   Fax: (219) 989-4926
Freight Lading Inspection Phone: (708) 201-3460   Fax: (708) 201-3484
Freight Claim Inquiries Phone: (708) 201-3460   Fax: (708) 201-3484
Revenue Accounting Phone: (219) 989-4752  Fax: (219) 989-4926
EDI Service Representative Phone: (219) 989-4769  Fax: (219) 989-4926
ENGINEERING
 Rick Grover Chief Engineer
P.M. (Phil) Buckingham Engineer C&S
MECHANICAL
PURCHASING
Mike Nicoletti Manager Purchasing
SAFETY
L.J. (Lou) Mayden Director of Safety & Training
ACCOUNTING and TREASURY DEPARTMENTS
Derek Smith Comptroller
Steve Denby Manager of Accounting / Treasurer
M.E. (Mike) Rader Sr. Director Revenue Accounting and Financial Analysis
LAW DEPARTMENT
R.A. (Roger) Serpe General Counsel
M. Kapitan Chief Claims Agent
LABOR RELATIONS and PERSONNEL DEPARTMENT
Mary Kay Conley Director Labor Relations & Human Resources
POLICE DEPARTMENT
   Rob Olszowka Sr. Director Risk Management, Chief Police and Hazmat