OPERATING DEPARTMENT
John Wright General Manager
Phone: (219) 989-4703 Fax: (219) 989-4707
Joe Spano General Superintendent
Phone: (219) 989-4801
James Gidney Superintendent
Phone: (219) 989-4808

SALES, MARKETING, & INDUSTRIAL DEVELOPMENT AND CUSTOMER SERVICE 
Leo Pauwels Director of Sales & Industrial Development
Phone: (219) 989-4716 Fax: (219) 989-4934
Tony Kazakevicius Assistant Director Business Development
Phone: (219) 989-4713 Fax: (219) 989-4934
Paula Wratten Manager Pricing Services
Phone: (219) 989-4747 Fax: (219) 989-4934
Patrick McShane Business Development Account Representative
Chicago Transloading and Warehousing
Phone: (219) 989-4955 Fax: (219) 989-4934

CUSTOMER SERVICE & RELATED CONTACTS 
Tammy Winterfeldt Director Customer Service & Crew Dispatch
Phone: (708) 201-3469 Fax: (708) 201-3484
Dawn Geeve Manager - Car Management - Demurrage
Phone: (219) 989-4719 Fax: (219) 989-4934
Customer Service / Car Tracing Phone: (708) 201-3460 Fax: (708) 201-3484
Equipment Orders Email: ihb.carorder@ihbrr.com Fax: (708) 201-3476
Dimensional Shipments Phone: (708) 201-3472 Fax: (708) 201-3484
Bill of Lading Transmission Email: ihbbol@ihbrr.com Fax: (708) 201-3476
Rate Information Phone: (219) 989-4747 Fax: (219) 989-4934
Car Accounting Phone: (219) 989-4859 Fax: (219) 989-4926
Freight Lading Inspection Phone: (708) 201-3460 Fax: (708) 201-3484
Freight Claim Inquiries Phone: (708) 201-3460 Fax: (708) 201-3484
Revenue Accounting Phone: (219) 989-4859 Fax: (219) 989-4926
EDI Service Representative Phone: (219) 989-4928 Fax: (219) 989-4926

ENGINEERING 
Scott Schiemann Chief Engineer
Eduardo Garcia Right of Entry

MECHANICAL 
Darrell Snyder Director Mechanical Operations

SAFETY 
Donald Bolster Director of Safety

COMPTROLLER'S OFFICE
Jim Wilson Comptroller
Steve Denby Manager of Accounting / Treasurer

LAW DEPARTMENT 
Joel Cornfeld General Counsel
Michael Kapitan Manager of Risk Management / Claim Agent

LABOR RELATIONS & PERSONNEL DEPARTMENT 
Nicole Moore Parchem Director of Human Resources and Labor Relations
Dan Kelley Director of Human Resources and Labor Relations Special Projects

POLICE DEPARTMENT 
Ray Ramirez Chief of Police & Special Services