OPERATING DEPARTMENT
John Wright General Manager
Phone: (219) 989-4703 Fax: (219) 989-4707
Courtney Dunford General Superintendent
Phone: (219) 989-4801

SALES, MARKETING, & INDUSTRIAL DEVELOPMENT AND CUSTOMER SERVICE 
Leo Pauwels Director of Sales & Industrial Development
Phone: (219) 989-4716 Fax: (219) 989-4934
Patrick McShane Manager of Joint Facilities & Business Development
Chicago Transloading and Warehousing
Phone: (219) 989-4955 Fax: (219) 989-4934

CUSTOMER SERVICE & RELATED CONTACTS 
Matthew Peagler Director Customer Service & Crew Dispatch
Phone: (708) 201-3469 Fax: (708) 201-3484
Michael Schroeter Manager of Customer Service & Crew Call
Phone: (708) 201-4816 Fax: (708) 201-3476
Dawn Geeve Manager - Car Management - Demurrage
Phone: (219) 989-4719 Fax: (219) 989-4934
Customer Service / Car Tracing Phone: (708) 201-3460 Fax: (708) 201-3484
Equipment Orders Email: ihb.carorder@ihbrr.com Fax: (708) 201-3476
Dimensional Shipments Phone: (708) 201-3472 Fax: (708) 201-3484
Bill of Lading Transmission Email: ihbbol@ihbrr.com Fax: (708) 201-3476
Rate Information Phone: (219) 989-4747 Fax: (219) 989-4934
Car Accounting Phone: (219) 989-4859 Fax: (219) 989-4926
Freight Lading Inspection Phone: (708) 201-3460 Fax: (708) 201-3484
Freight Claim Inquiries Phone: (708) 201-3460 Fax: (708) 201-3484
Revenue Accounting Phone: (219) 989-4859 Fax: (219) 989-4926
EDI Service Representative Phone: (219) 989-4928 Fax: (219) 989-4926

ENGINEERING 
Darrell Snyder General Director of Mechanical & Engineering
Eduardo Garcia Right of Entry

MECHANICAL 
Darrell Snyder General Director of Mechanical & Engineering

SAFETY 
Donald Bolster Director of Safety

COMPTROLLER'S OFFICE
Jim Wilson Comptroller
Steve Denby Manager of Accounting / Treasurer

LAW DEPARTMENT 
Joel Cornfeld General Counsel
Joshua Sanchez Director of Risk Management

LABOR RELATIONS & PERSONNEL DEPARTMENT 
Nicole Moore Parchem Director of Human Resources and Labor Relations
James Pecyna Sr. Manager of Labor Relations
HR Phone Contact 219-989-4923

POLICE DEPARTMENT 
Ray Ramirez Chief of Police & Special Services